Westside physiotherapy are committed to protecting the privacy of patient information and to handling personal information in a responsible manner in accordance with the Privacy Act 1988.
Westside Physiotherapy collect information that is necessary and relevant to provide clients with medical care and treatment, and to manage the medical practice – Personal Information is treated as strictly private and confidential. Wherever practicable information will be collected personally from the client. This information may include:
- Client name
- Date of birth
- Health information
- Credit card and/or direct debit details
- If applicable Medicare card details, Private Health Fund information or relevant information required for Department of Veterans Affairs or National Disability Insurance Scheme funded services.
Information may also need to be collected from other sources such as treating specialists, radiologists, pathologists, hospitals, other health care providers, and the Myhealth record system. Personal Information is stored on Westside Physiotherapy’s secure computer medical records system and/or in handwritten medical records in secure filing system. Personal Information will only be used or disclosed for purposes directly related to a client’s care and treatment, or in ways that you would reasonably expect for a client’s ongoing care and treatment. For example, a request for x-rays. There are circumstances where it may be permitted or required by law to disclose a client’s personal information to third parties. For example, to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals, debt collection agents, the electronic transfer of prescriptions service or to the Myhealth record system.
If at anytime you believe information held about you is not accurate, complete or up to date, you will need to contact Westside Physiotherapy in writing to advise of what information needs updating. If you would like to request to access your medical records you will also need to put this request in writing. If you wish to make a complaint regarding privacy of your personal information please direct this complaint in writing and we will attempt to resolve the matter. If you are unsatisfied with the response you can make an application to the Office of the Australian Information Commissioner – visit www.oaic.gov.au or phone 1300 363 992 for more information.
Westside Physiotherapy reserves the right to refuse to treat any patient or visitor of the public for any anti-social behaviour, including but not limited to: possession or use of illegal drugs, willful damage to Westside Physiotherapy property, theft, physical or verbal abuse of staff, other guests or the public.
Payment is accepted by cash, Visa, Mastercard or EFTPOS. Any other payment must be discussed with the staff at the time of your appointment.
All prices quoted are in Australian dollars, are inclusive of GST and subject to change without notice due to seasonal and other variations.
Westside Physiotherapy endeavours to provide each patient with high quality and professional care. Please feel free to report complaints and disturbances to management, or you can fill out a form attached to our FAQ’s page and every effort will be made to overcome these. Please be respectful of other patients and reasonable in your expectations.
At Westside Physiotherapy we understand that your time is valuable. Subsequently, we aim to run on time and therefore if we fail to do so we will endeavour to contact you. Should you arrive late for your appointment we will do our best to provide you with a full treatment consultation however you may be required to reschedule the appointment. If you need to cancel or reschedule your appointment please contact us 24 hours before your scheduled appointment. Regular cancellations or cancellations with less than 24 hours notice may incur a cancellation fee. Please note if you miss two consecutive appointments without notice, you will be charged the full consultation fee.
*These Terms and conditions can be altered at any time without prior notification.